Frequently Asked Questions

Store & Shipping

Shipping

HOW LONG WILL ORDER PROCESSING TAKE?

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ITEM?

HOW CAN I TRACK MY ORDER?

WHEN WILL MY TRACKING INFORMATION APPEAR?

WHY IS MY SHIPMENT STATUS UNCHANGED?

I ORDERED MULTIPLE ITEMS BUT I ONLY RECEIVED ONE/SOME OF THEM. WHY?

I PLACED AN ORDER BUT I DID NOT RECEIVED A ORDER CONFIRMATION EMAIL. WHAT'S GOING ON?

MAY I MAKE CHANGES TO MY ORDER/ SHIPPING ADDRESS?

TRACKING SHOW'S " RETURNED TO SENDER ", WHAT SHOULD I DO?

Payment

Payment

HOW CAN I PAY FOR MY ORDER?

WHICH CURRENCY ARE YOU USING FOR YOUR WEBSITE

HOW CAN I TRUST YOUR STORE TO PROTECT MY CARD INFORMATION?

WILL MY CARD'S INFORMATION BE KEPT OR STOLEN?

WHY COULDN'T I COMPLETE MY ORDER BECAUSE OF 'ZIP CODE DOES NOT MATCH' ERROR?

Orders & Returns

Orders

HOW TO PLACE AN ORDER?

HOW CAN I MODIFY MY ORDER?

HOW CAN I CANCEL MY ORDER?

WHAT IF A DISCOUNT CODE DOESN'T APPLIED TO MY ORDER?

Returns

WHAT IF I RECEIVED A DEFECTIVE/ DAMAGED ITEMS?