WHICH CURRENCY ARE YOU USING FOR YOUR WEBSITE
HOW LONG WILL ORDER PROCESSING TAKE?
Orders typically take up to 3-5 business days to process before they ship – excluding weekends and holidays. During the holidays, processing times may take up to 14 days. You will receive an email confirming your purchase with the shipping tracking number when your order is shipped out.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ITEM?
We ship anywhere in the world so it will depend on your country of residence and not all of our products ship from the same warehouse. U.S orders will be shipped via USPS. Shipping methods for International Orders will vary based on the shipping address provided.
Transit Time to USA : 7 - 20 business days
Transit time to UK / Canada / Australia : 15-30 business days
Transit time to International: 12 - 30 business days
An order takes 2-3 weeks on average to ship.
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company.
HOW CAN I TRACK MY ORDER?
We will send you the tracking code of your orders to the email that you filled down when placing your orders. Please keep in mind, each individual product may be shipped from different fulfillment centers across the globe as our product research team spends time to source for quality yet affordable products. In that scenario, you may receive multiple tracking codes.
You can use USPS website to track your package.
Please note that the tracking information will be displayed 2-5 days after you receiving that email.
WHEN WILL MY TRACKING INFORMATION APPEAR?
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us.
WHY IS MY SHIPMENT STATUS UNCHANGED?
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs.
Please note that tracking information can be displayed after your order started being shipped.
I ORDERED MULTIPLE ITEMS BUT I ONLY RECEIVED ONE/SOME OF THEM. WHY?
We do our best to reduce costs on your end so that you do not have to pay high taxes/premiums to get your items. If you ordered multiple items from us, it is highly likely that the goods will be shipped in several packages. Please allow some time for all of your items to arrive.
The prices shown on the receipts received MAY be lower from what you have paid but please note that these prices do not include any TAXES & TARIFFS that may have been incurred.
I PLACED AN ORDER BUT I DID NOT RECEIVED A ORDER CONFIRMATION EMAIL. WHAT'S GOING ON?
Please ensure that you enter the correct email address when you place an order. Kindly check your SPAM folder to see whether your confirmation email has been sent there. If there is still no confirmation email , please contact our support team here.
MAY I MAKE CHANGES TO MY ORDER/ SHIPPING ADDRESS?
We usually process orders on the same day they are placed. If a change needs to be made to your order, please contact us here ASAP and we will do our best to accommodate that change, BUT we cannot make any promises.
If the item(s) has/have already been shipped from our fulfillment center, we cannot make any changes to the order. In that case, you can return the incorrect item to our corporate offices and we will swap it for the correct item.
TRACKING SHOW'S " RETURNED TO SENDER ", WHAT SHOULD I DO?
There are 2 common reasons that make your packet be returned: Your shipping address is incorrect/insuffiecient or you are absence at the time the packet was attempted to deliver.
In cases that your shipping address is not correct, we are not able to take any responsibility since we shipped it out to the address that you provided us and it is not the mistake from our end.
Otherwise, we are willing to send you a replacement. If the second packet can not reach you, we are sorry to tell you that we are not able to help you out with this.
WHAT IF I RECEIVED A DEFECTIVE/ DAMAGED ITEMS?
We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged.
If you received a defective/damaged item, please kindly contact us here, tell us about your problem and don't forget to attach photos/videos which can clearly show the problem.
There are 3 options that we can offer you, that we will send you a replacement, or you return our product to get a full refund or you can keep the product and we refund you 50%. Please be informed that you can only choose 1 of 3 options above, and it is the final solution for your request.
For more information about Returns, please directly contact us here.
HOW CAN I PAY FOR MY ORDER?
We offer safe shopping and accept payment via PayPal, Credit Card or Debit Card. So you can choose the most suitable one for you. All products are set in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.